EMERGENCIES:
If you have an emergency after hours, you can reach a physician on call by calling our service at 561-498-7474. Please utilize this service only for true emergencies. This should not be used for routine medication refills or for general health questions that could wait until the next business day.
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PRACTICE HOURS:
Our practice is open:
Monday - Wednesday from 8:00 AM- 5:00 PM
Thursdays 8:00 AM – 6:00 PM
Fridays 8:00 AM – 3:00 PM
We close for lunch 12:30- 1:30 Monday - Thursday and we do not close for lunch on Fridays.
Contact our practice today at (561) 498- 7474 to schedule your doctor’s appointment.
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PHONE HOURS:
Our phone hours are:
Monday - Thursday from 8:30 AM – 12:00 PM & 1:30 PM- 4:00 PM
Fridays from 8:30 AM – 12:30 PM & 1:00-3:00 PM
**If you call during practice hours and our phones are on service, please leave us a message and one of our staff members will call you back. You may also speak with the answering service**
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LAB PROCEDURES & RESULTS:
Fasting Labs: Please fast for 8-10 hours before your bloodwork, however you may drink water and black coffee. Continue to take your routine medications. The lab is open from 7:30 AM – 5:00 PM Monday- Thursday & 8:00 AM – 3:00 PM on Fridays.
Lab Results: It can take up to one week to hear results on routine labs. Please be mindful that it takes time for us to receive and review the labs before we can call you with the results. Until the results are reviewed with you by a nurse or doctor we cannot provide you with a copy of the labs.
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MESSAGES:
Messages are reviewed, triaged and returned throughout the day, however it can take up to 24 hours receive a call back. Please be advised that our nurses are busy seeing patients during our office hours. If they are not at their desk please leave a message. When leaving a message, please leave the spelling of your name, date of birth, phone number, and nature of your call.
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PRESCRIPTION REFILL:
Refill request should be done at your doctor’s appointment. If you need a refill outside of an office visit, please allow at least 48 hours for the refill to be called in. The efficient way is to contact your pharmacy and have them ePrescribe your refill request. You may also request refills via our patient portal. In order to receive prescription refills, you must have seen by a provider within the previous 6 months with the exception of controlled substances. For a refill of controlled substances a patient must make an appointment with a provider.
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NON-MEDICAL ISSUE:
These are handled on a case by case basis. Please be cognizant of the fact that this is a medical office with a priority for health issues.
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PAYMENTS:
All co-pays are due at check in. We accept cash, personal checks, Visa, MasterCard, and Discover.
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REFERRALS:
If you are calling for a referral we ask that you call our office at least 72 hours in advance of your specialist physician appointment. In order to avoid any misunderstanding, please confirm your referral with your insurance company.
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BILLING QUESTIONS:
For all billing questions please call our billing department at 561-488-4414.
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